Help: Incorrect balance

Use this guide if you suspect your balance may be incorrect.

If you are expecting an incoming transactions that isn’t showing up, follow the steps in Help: Missing transaction instead.

Do you have any Frozen coins?

Go to the Coins tab (View → Show coins). Frozen coins show a blue background color. Frozen coins do not count towards your total balance. Thaw the coins to make them available for spending.

Did you set the correct restore height?

Ignore this section if you restored your wallet using a Polyseed or 14 word seed.

Rescan spent

Go to Wallet → Advanced → Rescan spent.

Restore your wallet from seed

If all else fails, restore your wallet from seed.